shan88 Questions & Answers

From the time you request a withdrawal, funds arrive within 30 minutes to 3 hours. Withdrawals via KBZPay, Wave Money, and AYA Pay are generally faster than a direct bank transfer, so mobile payment is recommended. Our support team monitors transactions 24 hours a day, so delays beyond the normal timeframe are rare.

The minimum withdrawal amount is 10,000 Ks. Requests below this amount cannot be processed, so please check your balance before submitting a withdrawal. Available methods include KBZPay, Wave Money, AYA Pay, and bank transfer — the same methods used for deposits.

If your withdrawal has taken over 3 hours and the funds still haven't arrived, first check your bank or mobile finance app. If the issue persists, contact shan88 via 24-hour Live Chat and provide your withdrawal Transaction ID. Our team will investigate right away and resolve the issue as quickly as possible.

The shan88 welcome bonus is 100% of your first deposit, up to 200,000 Ks. The bonus amount must be wagered 15 times before you can withdraw. For example — if you receive a 20,000 Ks bonus, you must wager 300,000 Ks before a withdrawal is allowed. Please read the terms and conditions before depositing — shan88 operates with clearly stated rules.

At shan88, the deposit and withdrawal methods do not generally need to match, although in some cases a refund may be prioritised back to the original deposit method. KBZPay, Wave Money, AYA Pay, and bank transfer are all available for withdrawals, so you can request using whichever method you prefer.

Cashback is a benefit where a portion of your losses is returned to you every week. In the shan88 VIP program, you can receive up to 0.2% at Bronze level and up to 0.8% at Diamond level. shan88 adds cashback to your account automatically — no need to claim it — so you keep earning benefits just by playing.

VIP level progression at shan88 is based on your wagering volume and consistency of play. The more you play and the higher your wager amounts, the greater your chances of moving up. The shan88 VIP support team can explain your current level and progress directly, so feel free to ask via Live Chat.

shan88 VIP has 5 levels —

• Bronze — Up to 0.2% weekly Cashback
• Silver — Up to 0.3% weekly Cashback
• Gold — Up to 0.5% weekly Cashback
• Platinum — Up to 0.6% weekly Cashback
• Diamond — Up to 0.8% weekly Cashback

As you move up from Bronze to Diamond, your cashback rate increases and you gain access to more priority services.

Diamond VIP members receive 0.8% weekly cashback, along with priority withdrawal processing and direct access to the shan88 support team. shan88 VIP is the platform's commitment to valuing player loyalty.

Yes — shan88 can be played from any smartphone browser. Open shan88.run in Chrome, Firefox, or Safari. No app store download is needed — the browser-based platform lets you play all games with a tap, without using up your phone's storage.

Android Chrome — tap the menu (⋮) and select "Add to Home Screen".
iPhone Safari — tap the Share icon (□↑) and select "Add to Home Screen".
This adds the shan88 icon to your home screen so you can open it instantly like an app, without a browser address bar. Most players use this method for faster access to shan88.

If your connection drops, shan88's server saves your game progress. Once your internet is back, open shan88.run, log in, and you can continue playing. Any round in progress at the time of disconnection is recorded by the server, so when you return you will see the result — making fund loss from disconnections very rare.

Android Chrome — go to Settings > Privacy and Security > Clear Browsing Data, check "Cached images and files", then tap Clear data.
iPhone Safari — go to Settings > Safari > Clear History and Website Data.
After clearing the cache, revisit shan88.run — page loading should be noticeably faster. If the issue continues, contact shan88 Live Chat.

You can play shan88 on Android and iOS smartphones and tablets, as well as Windows PCs and Mac computers. Since it runs through a browser, the device doesn't matter — as long as you have an internet connection, you can access shan88 without any issues. The site uses a responsive design that adapts well to any screen size.

Live Betting (In-Play Betting) means you can keep placing bets on a football match from kick-off all the way through while the game is in progress. On shan88, you can watch the live score, shots, and match flow, then make decisions as the odds shift — giving you more options and more interest than pre-match betting.

At shan88, football betting results are settled based on the official full-time result. If extra time or penalties are included, please refer to shan88's betting rules. If a match is cancelled, your stake will be refunded. Accounts will be updated within minutes after results are confirmed.

Odds represent the rate at which you are paid out if you win, relative to your stake. shan88 displays odds in Decimal format. For example — if Team A has Odds of 2.5, you receive your stake × 2.5. Handicap is a system where the weaker team is given a head start of one goal or 0.5 goals, allowing you to win your bet even if that team loses by a small margin.

Yes — at shan88 you can bet on international leagues including EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League and FIFA World Cup. MNL matches are available for Live Betting from kick-off, making shan88 a great place for fans of Myanmar football.

Log in to your shan88 account and open Profile Settings. If you need to change key details such as your phone number or name, you will need to complete identity verification through shan88 Live Chat before the change can be made. Since these details are linked to withdrawals, make sure you register with accurate information — shan88 stores personal data securely.

On the shan88 login page, tap "Forgot your password?" and enter your registered phone number or email. After receiving the OTP, you can set a new password. If it takes longer than expected, contact shan88 Live Chat — the support team is available 24 hours to help.

This is usually caused by an incorrect username or password, Caps Lock being on, or outdated browser cache. First, clear your cache and try opening shan88.run again. If that doesn't work, try a password reset. If you still can't get in after two attempts, contact shan88 24/7 Live Chat and include a screen capture — this will help resolve the issue faster.

Go to shan88.run, click Login / Sign Up, enter your phone number, password and preferred payment method to create your account. Only users aged 21 and above may register, so please provide accurate information. Your first deposit comes with a 100% welcome bonus of up to 200,000 Ks, giving your shan88 experience a strong start.

Open shan88.run on your new device, enter your username and password, and log in. shan88 supports multiple devices, so switching to a new phone won't cause you to lose your account. That said, only use your account on your own device and never share your login details with anyone else — the security of your shan88 account is your own responsibility.